Privacy policy

Last update date: 01/02/2024


Your trust is our priority. In order to constantly improve your experience, we collect data when you use the website. We guarantee total protection of your personal data. Your shopping experience is and will remain perfectly safe. In accordance with current legislation, we would like to detail the collection and use of your data.

By using, you consent to this privacy policy.


N4BRANDS SAS, a simplified joint stock company with share capital of €378,572.83, whose trading name is, headquartered at 420 boulevard de Charavines, 38500 Voiron, registered with the Grenoble Trade and Companies Register under number 423 810 324, intracommunity VAT number FR89423810324 (hereinafter: inshape-nutrition, we, us, our).


Personal data is any information that directly or indirectly identifies a natural person (for example, your name, telephone number, address and any other information you provide when creating your customer account). 


We collect and record data in order to provide you with the services you wish to benefit from on, and in particular when you create a user account, place an order or browse our website.

This data is collected from the information you provide to us, as well as through the use of cookies. The information requested when opening a customer account and when placing an order is, unless otherwise stated, compulsory in order to offer you the services you wish to receive. If you do not provide the required information, we will not be able to offer you our services.


The information collected is used to :

    - Process your orders, purchases, deliveries and provide after-sales service,

    - Improve your overall experience, our customer service and manage customer relations,

    - To contact you, to send you information about our products and, in particular, to keep you informed about new products,

    - Respond to your requests, questions and/or inquiries,

    - Conduct satisfaction and opinion surveys,

    - To send you advertising offers where applicable,

    - Preventing and preventing fraud, meeting our billing and accounting obligations,

    - Improve our customer service and your care.

In general, the personal information that you agree to provide us allows you to place an order on and enables us to provide our online sales service, administer our platform and improve our marketing policy.

The automated processing of information (including the management of Customer e-mail addresses) on the Site was declared to the CNIL on 04/05/2018 under number 2179965v0.


inshape-nutrition reserves the right to verify personal data provided when placing an order on the site www and to adopt all measures necessary to verify that the account debited is that of the person placing the order. In order to avoid fraudulent payments, proof of identity and/or residence may be requested. The website reserves the right to cancel any order that does not satisfactorily meet this verification requirement.


Your personal information may be passed on to our service providers located exclusively in the European Union solely to enable us to process your order, invoice you or, where applicable, for marketing purposes specific to the website.

Within this framework, our service providers may use this data solely to carry out their mission. We only share your personal data with our service providers, whose confidentiality and security we require in order to protect your data in accordance with applicable regulations. We guarantee that your personal data will not be sold, exchanged or passed on to another company without your consent, outside the scope of use defined above.

Finally, your personal data may be shared with authorized bodies as part of preventive or punitive investigations against illegal activities, fraud, hacking, breaches of our terms of use and situations involving potential threats to the physical safety of any person, or when we are required to do so by law. 


Unless you object, we will send you a newsletter and personalized alerts by e-mail or SMS. If you no longer wish to receive promotional messages, you can unsubscribe at any time in the "My Personal Information" section of your Account or by clicking on the unsubscribe link at the foot of each promotional e-mail or in each promotional SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.).


Your data will be kept for the duration of the contractual relationship and up to three years after the end of it. At the end of this period, we may ask you if you wish to continue receiving information from us.

In the event of refusal or in the absence of explicit positive action on your part, your data will be archived for the duration of the statutory limitation period of five years after the end of the contractual relationship. In addition, relevant data is also kept for a period of ten years from the close of the accounting year in which the contractual relationship ends, for our billing and accounting management purposes.

Supporting documents required to combat the fraud described in article 5 above are kept for a maximum of six months from the date of request.

These maximum periods apply unless you request the deletion or cessation of use of your data before the expiry of these periods for a reason compatible with a legal obligation of conservation which would be imposed on us.


In accordance with the French Data Protection Act of January 6, 1978, as amended, you have the right to access, rectify, object to, limit or delete your personal data, as well as the right to portability and the right to give instructions after your death concerning your personal data by sending a written request accompanied by a copy of your identity document by form or by post to the above address, providing your surname, first name and postal address.


Data used for studies and surveys, collected on the site or sent via a form, are not used for advertising purposes. Nor is it passed on to third parties or published. If you take part in a survey, you will be informed of how your information will be processed and used. You may at any time object, in whole or in part, to the processing of this information by contacting the site using the contact details given in the "Contact us" section.


A cookie is a text file sent by a website to your computer. These files, which we save on your computer, do not enable us to identify you directly, but they do enable us to obtain information about your use of and browsing on our site.
On your side, these files enable us to secure and facilitate your use of our website: connection, popup deactivation, etc.
On our side, these files enable us to analyze traffic on our website, improve security and offer you ever more personalized services.

The various cookies we use on our site are as follows:
- Operating cookies
- Performance cookies
- Advertising cookies

Operating cookies:
They ensure that our website functions properly. Without them, you would not be able to browse our site in acceptable conditions or use our main features (such as accessing your account).
These cookies do not require your specific consent.

Performance cookies:
These cookies enable us to track the number of visitors to, and the use and performance of, our site, in order to improve its operation.

Advertising cookies:
These cookies enable us to present you with personalized advertising or services tailored to your interests.
For example, they enable us to display advertising only once a day, or to track the effectiveness of an advertising campaign.
These advertising cookies require your consent and are not mandatory. If you do not accept them, you will still be able to browse the site normally, but the advertisements or services offered will not take into account your centers of interest or your Preference.

For further information, please consult the use of cookies on the CNIL website.


We implement a variety of measures to preserve the security of your personal information. We use state-of-the-art encryption to protect your sensitive information during online transmission.

We also protect your information off-line: only employees or contractors who need to perform a specific job (for example, billing or customer service) have access to personal information. Computers and servers used to store personal information are kept in a secure environment.

Every time you access the website, your browser transmits usage data, which is recorded in server log files ("logs"). Logged data includes date and time of access, IP address, URL referrer, volume of data transferred, product and browser version information.

We analyze this data for server maintenance and optimization purposes, and to improve the site and related services. It also enables us to detect errors and correct them before they have an impact on the user experience. Finally, this data enables us to protect your data and prevent it from being altered, disclosed or destroyed.

Your personal information is systematically encrypted before transmission to our service providers and when you log in to your customer account. We use TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data. We also use technical and organizational measures to protect our website and other systems against the loss, destruction, access, modification or distribution of your data by any unauthorized person.


If you have any questions about this privacy policy, please contact us using the form or by mail at the address above, providing your full name and postal address.

In the event of a dispute concerning the use of your data, you may refer the matter to the Commission Nationale de l'Informatique et des Libertés (CNIL).