Two methods of payment are available:
- By credit card (Carte Bleue, Mastercard, Visa)
- Or by Paypal account.

All orders are dispatched between 24 and 48 hours (working days) after receipt of payment.
The order is sent to our warehouse to prepare your package as soon as we have received your payment. An order confirmation, order preparation and shipping confirmation email will be sent to you following your purchase.

You can track your order directly by logging into your customer account: "Orders" section.

Delivery is possible to the following countries: France, French Guiana, Belgium, Guadeloupe, Martinique, Corsica, Switzerland, Monaco. Guadeloupe, Reunion Island, New Caledonia, Mayotte, Wallis and Futuna, Saint Pierre and Miquelon for a contribution to postage costs depending on the weight of the parcel.
The cost of delivery will be indicated at the end of the order depending on the country of delivery chosen and the weight of the parcel.
For French overseas departments and territories, you will be asked to pay customs clearance fees and octroi de mer upon receipt of the parcel.
For Switzerland, invoicing is exclusive of tax, and you will be asked to pay customs clearance fees and Swiss VAT upon delivery. Please contact your local customs office for information on customs clearance fees.

Three delivery methods are available:
- Standard delivery
- Delivery to a relay point
- Express delivery
The price of transport will be automatically updated according to the selected delivery method, products and place of delivery.

We offer free delivery on orders of €50 or more to mainland France only (Corsica is not eligible for free delivery).

When your parcel is delivered, it is imperative to check 2 points before signing the order form:

- The parcel must correspond to what is noted on the delivery note and to what you ordered.
Don't forget to check that the parcel number received corresponds to the parcel number indicated on the delivery note.
If the parcel does not correspond, refuse it. We will check the package and re-deliver it a few days later.
If a product or package is missing, please indicate the exact number of missing packages on the carrier's delivery note.

- The package must be in good condition.
If you notice faulty packaging, or a crushed or open parcel that seems to be in dispute, we advise you to refuse it.
If the packaging appears damaged, but the product inside is in good condition and you wish to keep it, make a precise note of your reservations on the delivery note that the carrier will ask you to sign. It is important to note clear reservations about the contents of your parcel: "parcel opened and accessory damaged".
In all cases, we would like to stress that you can open the damaged parcel in front of the driver to check its contents, and that you should not hesitate to refuse the goods if they appear damaged or if their appearance is doubtful.

If your parcel has not been delivered on time, we suggest you contact our customer service department using the form provided.

In accordance with the provisions of article L 221-18 of the French Consumer Code, you have 14 days from the date of receipt to return your order.
To do so, you must contact us via the contact form to obtain the return address and your return number.
Nutritional products can only be returned if they have not been unsealed.
The above-mentioned deadlines run from the date of delivery of the order. This right of withdrawal is exercised without penalty, only the cost of returns being your responsibility. In the event of exercising the right of withdrawal, you have the choice of requesting either a refund of the sums paid, or an exchange of the product.
On receipt of your return, we will refund you within 10-15 working days. The refund will be made by crediting the account (credit card) used to place the order.

Return shipping costs are at the customer's expense.
For all parcels, you must contact us via our contact form in order to obtain the return address and your return number. You can then return your products to us at your own expense, together with your invoice.
Only products that are still sealed, returned to the right address, in new condition, complete and with the correct returns number will be accepted.

Exchanges are possible while stocks last. Otherwise, a refund or credit note will be offered.