Privacy Policy

Last update date: 01/02/2024

PRIVACY POLICY

The confidence you give us is our priority. In order to constantly improve your experience, we collect data during your use of the inshape-nutrition.com site. We guarantee the total protection of this personal data. Your shopping experience is and will remain perfectly safe. In accordance with the legislation in force, we would like to detail the collection and use of your data.

Using the www.inshape-nutrition.com site, you consent to this Privacy Policy.

1. Identity of the data processing manager

N4brands SAS, Simplified joint -stock company with the capital of 378,572.83 € whose trade name is fitnessboutiques.fr, having its registered office at 420 boulevard de Charavines, 38500 Voiron, registered in the Grenoble Trade and Companies Register under number 423 810 324, intra-community VAT identification number FR89423810324 (hereinafter: Inshape-Nutrition, we, nos, our)

2. Definition of personal data

Personal data is information to identify a natural person directly or indirectly (for example your name, telephone number, address, as well as all data entered when creating your customer account). 

3. Data collection

We collect and save data to provide you with the services you wish to benefit from on inshape-nutrition.com, and especially when you create a user account, place an order or during your browsing on our website.

This data is collected from the data you provide us as well as by the presence of cookies. The information requested when opening a customer account and when placing an order is, unless otherwise stated, compulsory to offer you the services you wish to benefit from. In the absence of the provision of compulsory information, we will not be able to offer you our services.

4. Data use

The information collected serves us to:

  • Treat your orders, purchases, deliveries and offer you after-sales service,

  • Improve your global experience, our customer service and manage customer relations,

  • Contact you, send you information about our products and in particular keep you informed of new products,

  • Respond to your requests, questions and/or requests,

  • Carry out satisfaction and opinion surveys,

  • send you advertising offers if necessary,

  • Prevent and prevent fraud, respect our obligations in terms of invoicing and accounting,

  • Improve our customer service and care.

In general, the personal information that you consent to provide us allow you to order you on inshape-nutrition.com and allows us to provide our online sales service, administer our platform and improve our marketing policy.

The automated information processing (including the management of customer e-mail addresses) of the site was the subject of a declaration to the CNIL on 04/05/2018 under number 2179965V0.

5. Fight against fraud

Inshape-Nutrition reserves the right to verify the personal data provided when placing an order on the site www inshape-nutrition.com And to adopt all the measures necessary for the verification that the debited account is that of the person ordering. In order to avoid fraudulent payments, identity and/or domicile supporting documents may be requested. The www.inshape-nutrition.com site reserves the right to cancel any order which would not satisfactorily respond to this verification.

6. Data transmission to third -party organizations

Your personal information can be transmitted to our providers located exclusively in the European Union only to allow us to execute your order, its invoicing or if necessary, for marketing purposes specific to the site www.inshape-nutrition.com.

In this context, our service providers can use this data only in order to execute their mission. We only share your personal data with our service providers of which we require sufficient confidentiality and security guarantees to protect your data in accordance with the applicable regulations. We guarantee you that your personal data will not be sold, exchanged or transmitted to another company without your consent, outside the framework of use defined above.

Your personal data can finally be shared with organizations authorized in the context of preventive or punitive surveys against illegal activities, fraud, hacks, violations of our conditions of use and situations involving potential threats to the physical security of any person or When the law forces us. 

7. Newsletters and alerts

Unless you oppose your part, we send you a newsletter and personalized alerts in the form of emails or SMS. If you no longer wish to receive promotional messages, you can unsubscribe at any time in the "My Personal Information" section of your account or by clicking on the unsubscription link at the foot of each promotional email or in each promotional SMS . Assembly of promotional messages will not stop service communications (command status, etc.).

8. Conservation of your personal data

Your data is kept for the duration of the contractual relationship and up to three years after the end of it. At the end of this period, we may ask you if you wish to continue to receive information from us.

In the event of refusal or in the absence of a positive and explicit action on your part, your data is archived for the duration of the legal prescription of five years after the end of the contractual relationship. In addition, the relevant data is also kept for a period of ten years from the end of the accounting financial year of the year of the contractual relationship for our billing and accounting management needs.

The supporting documents required as part of the fight against fraud described in article 5 above are kept at most six months from the request.

These maximum durations apply unless you request the erasure or cessation of use of your data before the expiration of these durations for a reason compatible with a legal conservation obligation which is imposed on us.

9. Your rights

In accordance with the Data Protection Act of January 6, 1978 modified, you have a right of access, rectification, opposition, right to the limitation of treatment, erasure, a right to portability and The right to give directives after death on personal data concerning you by sending a written request accompanied by a copy of your identity document by form or by mail to the contact details above, providing your name, first name and address postal.

10. Surveys, survey

The data used during studies and surveys, collected on the site or sent through a form, is not used for advertising purposes. Nor are they transmitted to third parties or published. If you participate in a survey, you are informed about the processing and use that will be made of your information. You can oppose this information, in any time, to the processing of this information by contacting the www.inshape-nutrition.com site to the contact details mentioned in the article "Contact us".

11. Cookies

A cookie is a text file sent by a website on your computer. These files, which we save on your computer, do not allow us to identify you directly but they allow us to know information on the use and navigation you make of our site.
On your side, these files make it possible to secure and facilitate your use of our website: connection, deactivation of popup, ...
For our part, these files allow us to analyze the attendance of our website, improve safety and offer you always more personalized services.

The different cookies we use on our site are as follows:
- Operating cookies
- Performance cookies
- Advertising cookies

Operating cookies:
They make it possible to ensure the proper functioning of our website. Without them, you could not navigate our site under acceptable conditions or use our main features (access to your account for example). 
These operating cookies do not require any particular consent on your part.

Performance cookies:
These cookies allow us to know the attendance, use and performance of our site in order to improve its operation.

Advertising cookies:
These cookies allow us to present you directly advertisements or personalized services adapted to your interests.
They allow for example to display an advertisement only once a day or to know the effectiveness of an advertising campaign.
These advertising cookies require consent on your part and are not compulsory. If you do not accept them, you can nevertheless normally browse the site but the advertisements or services offered will not take into account your interests or preferences.

For more information, you can consult The use of cookies on the CNIL website
 

12. Security of data

We implement a variety of measures to preserve the safety of your personal information. We use state -of -the -art encryption to protect your sensitive information during their online transmission.

We also protect your offline information: only employees or providers who need to do specific work (for example, billing or customer service) have access to personal information. Computers and servers used to store personal information is kept in a secure environment.

Any access to the www.inshape-nutrition.com site results in the transmission, by the browser, of use data which is saved in server log files ("logs"). The registered data notably contain the following information: date and time of the consultation, IP address, Retrite URL, transferred data volume, product and information on the browser version used.

We analyze this data for server maintenance and optimization purposes, and site improvement and linked services. They also allow us to flush out errors and correct them before they impact the user experience. Finally, this data allows us to protect your data and prevent it from being altered, disclosed or destroyed.

Your personal information is systematically encrypted before transmission to our service providers and when you connect to your customer account. We use TLS (transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data. In addition, we secure our site and other systems using technical and organizational measures against the loss, destruction, access, modification or dissemination of your data by any unauthorized person.

13. Contact us / disputes

For any questions relating to this privacy policy, please contact us by form or by mail to the contact details above, providing your name, first name and postal address.

In the event of a dispute relating to the use of your data, you can enter the National Commission for Data Protection (CNIL).